Support

Bay Microsystems understands what matters most to you, providing system support for existing and emerging infrastructures in small to global IT environments. Bay provides the technology and tools that you need to maximize uptime, availability, and performance. In addition, Bay has partnered with leading channel partners to bring you a level of personal support to ensure the stability and operation of your mission critical systems.

Need help with installation, design, and more? Also ask about our technical training and professional services offerings.

Bay Support Portal

Bay’s Support Portal provides customers with 24 x 7 on-line access to:

  • Software updates
  • Patch releases
  • Release notes
  • Documentation
Technical Assistance Center

Bay’s Technical Assistance Center provides customer access to Bay’s support engineers via email or phone in support of product-related questions, troubleshooting assistance, and diagnostic procedures to restore and resolve your issues. Responses to email inquiries are provided by next business day.

Support Contacts

If you have any technical or support questions regarding our products, please contact:

Technical Assistance Center

For general business questions regarding our products, contact Bay directly, or for sales support, contact your nearest sales office.