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Support Overview

At Bay Microsystems, we are a solutions provider committed to working side-by-side with you, our customer, to ensure your success. Implementing solutions using complex networking systems and architectures for mission-critical networks often requires significant technical expertise. In order to facilitate our customers in all aspects of the design and implementation process, we have established a comprehensive services and support model.

We offer the following four standard ABEx® System Support Services to meet your individual needs:
  • Basic
  • Silver
  • Gold
  • Platinum
Service Basic Silver Gold Platinum
Technical Assistance Center
Phone and email support (EST/EDT) 8-5 M-F 8-5 M-F 8-5 M-F 7-7 M-F
Online Secure CSC Access (24x7)
24x7 After Hours Phone Support for severity level 1 cases
Next Business Day Onsite Support
(available in limited markets)
Software
Updates and Patch Releases 90 Days 1 Year 1 Year 1 Year
Hardware
1 Year Hardware Warranty
Next Business Day Advance Replacement
(based on hardware availability)

If one of our standard programs does not meet your needs, Support Services can be customized to fit your requirements. For more information about Bay Services, please contact your Bay Sales Representative.

Need help with installation, network design and more? Ask about our:
  • Training and Professional Services

Support Contacts

If you have any technical or support questions regarding your Network Appliances, please contact:
      ABEx® Technical Assistance Center:
      Tel: (866) 755-0267 for U.S. Toll Free or
            (301) 944-8198 for U.S. & International
      Fax: (301) 944-8150
      Email:

For general business questions: Submit an inquiry to Bay.

For sales support: Contact your nearest sales office.

For technical questions regarding our Network Silicon:

Support